Refund policy
Returns, refunds and cancellations
We want every Kaaisa order to reach you in excellent condition. Because skincare, facial-treatment and waxing products are personal-care items, we can accept a return only when the product is unused, unopened, in its original sealed packaging and in a resalable condition.
Return requests
Please contact us within 7 days of delivery at kaaisabeauty@gmail.com or 78983 68778, quoting your order number and the reason for the request. Do not send a product back until our team has approved the return and provided instructions.
Items that cannot be returned
- Opened, used, tested, unsealed or altered personal-care products
- Products without their original packaging, labels or included components
- Items damaged after delivery through misuse, incorrect storage or failure to follow the supplied directions
- Gift cards, free promotional items and final-sale items, unless defective
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, notify us within 48 hours of delivery. Please include clear photographs of the outer parcel, shipping label and affected item. Once verified, we will arrange an appropriate replacement, refund or other resolution at no additional cost.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times may vary. Original shipping charges are non-refundable unless the item supplied was damaged, defective or incorrect.
Cancellations
An order may be cancelled before dispatch by contacting us promptly. Once an order has been packed or handed to the carrier, it cannot be cancelled and will be handled under the return conditions above.
Nothing in this policy limits any rights available to you under applicable Indian consumer law.