Shipping policy

Shipping policy

Kaaisa ships to serviceable delivery locations in India. Delivery availability is confirmed using the address and postal code entered at checkout.

Order processing

Orders are processed after successful payment or order confirmation. Orders placed on weekends or public holidays begin processing on the next working day. During launches, promotions or periods of high demand, processing may take longer.

Shipping charges

We offer free standard shipping on eligible orders above ₹1,500. For other orders, the applicable delivery charge is calculated and shown at checkout before payment.

Delivery estimates

The estimated delivery window is shown during checkout or communicated after dispatch where available. Timelines are estimates and may vary because of the destination, carrier operations, weather, public holidays, service interruptions or other circumstances outside our reasonable control.

Tracking

When tracking is available, details are sent to the email address or phone number used for the order. Tracking may take time to update after a parcel is handed to the carrier.

Address changes and failed delivery

Please check your address and phone number before placing an order. Contact us immediately if a correction is needed; we cannot guarantee changes after dispatch. Additional charges caused by an incorrect or incomplete address, refusal or repeated failed delivery attempts may be payable before reshipment.

Damaged or missing parcels

If a parcel arrives damaged, appears tampered with or contains an incorrect item, retain the packaging and contact us within 48 hours with your order number and clear photographs. If tracking shows delivery but you have not received the parcel, check with household members or building staff and then contact us promptly so we can assist with the carrier.

Contact

For shipping support, email kaaisabeauty@gmail.com or call 78983 68778.